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Your Trusted IT Support Partner

With over five years of proven excellence, Mason Computer Support is dedicated to providing reliable and efficient IT support services tailored to your needs.

 

About Mason Computer Support

About Us

Mason Computer Support is a one‑person IT service built on something simple: helping people when their technology stops working. What started as friends and neighbours asking for help turned into a steady stream of calls from local homes and small businesses who needed someone reliable, patient, and skilled.

After fixing one too many “urgent” computer problems for free, it became clear there was a real need for honest, affordable support — so Mason Computer Support was officially created. No big team, no complicated process, just one person committed to solving problems quickly and doing the job right.

Today, Mason Computer Support provides straightforward, friendly tech help for anyone who needs it. Whether it’s a slow computer, a network issue, a new setup, or ongoing support for a small business, the goal is always the same: make technology simple and stress‑free.

Our Values

Integrity

We prioritize honesty and transparency in all our interactions, ensuring that our clients can trust us completely.

Collaboration

We believe that teamwork is key to success. Our dedicated professionals work together to meet your needs and exceed your expectations.

Expertise

With over five years of experience, we provide top-notch IT support that you can rely on, guided by industry best practices.

Reliable IT Support Services

Comprehensive IT Maintenance

We offer proactive IT maintenance services to keep your systems running smoothly and efficiently, minimizing downtime and ensuring your business operates without interruption. Our team of experts is always ready to assist you with any technical issues that arise, no matter how big or small. Join our trusted network of clients who have benefited from our dedicated support for years!🔧🌐
Let us handle your IT needs so you can focus on what matters most.

Cybersecurity Solutions

Protect your business from cyber threats with our comprehensive cybersecurity solutions. We provide firewall security, data encryption, and regular security audits to safeguard your sensitive information from breaches and attacks. Let us fortify your defenses and ensure your IT infrastructure is resilient against evolving cyber threats.

Cloud Computing Services

Leverage our cloud computing solutions to scale your IT infrastructure effortlessly. With our secure and flexible cloud services, you can enhance collaboration, optimize your operations, and store data safely. Experience the advantages of cloud technology and reduce your overhead costs while boosting productivity.

Backup and Recovery Services

Ensure your data is always safe with our reliable backup and recovery services. We implement automated backups and devise recovery plans that can rapidly restore your systems in case of data loss incidents. Count on us to keep your critical information protected and recoverable.

Custom IT Solutions

At MasonCS, we understand that every business is unique. Our team works closely with you to create custom IT solutions tailored to your specific needs. From system integration to software development, we deliver solutions that align with your business goals and objectives.

Help Desk Support Services

Experience peace of mind with our 24/7 help desk support services. Our trained professionals are just a call away, ready to assist you with any technical queries or challenges you face, ensuring minimal disruption to your operations.

Ready to Elevate Your IT Experience?

Trust Mason Computer Support for all your IT needs.


ServicePriceDetails
Remote Support£30/hourMinimum 30 minutes (£15). Most issues resolved remotely.
Onsite Support£50/hourMinimum 1 hour. Includes travel within 10 miles of Basingstoke/odiham.
Emergency Support£80/hour24/7 priority response. Minimum 1 hour.
PC/Mac Health Check£40 flatFull diagnostic, performance tune-up, and security check.
Virus/Malware Removal£45 flatIncludes security software installation and advice.
Data Recoveryfrom £60Price depends on complexity and device type.
Business Support Contractsfrom £60/monthPriority response, regular maintenance, and discounted rates.










Our comprehensive on-demand and general support services are designed to work in harmony, providing you with seamless and effective IT solutions tailored to your needs. With our support readily available whenever you need assistance, we guarantee that your technology operates smoothly and efficiently. This allows you to concentrate on what truly matters most to your business operations. Whether you are dealing with an urgent issue that needs immediate attention or require ongoing support for your IT infrastructure, our dedicated team of professionals is here to help you every step of the way. We strive to ensure that your IT experience is not only hassle-free but also fully optimized, empowering you to achieve your business goals with confidence.

Explore our tailored contract options designed to suit your unique IT needs at Mason Computer Support. Choose from our Basic, Advanced, or Premium tiers, each providing a range of benefits from 24/7 remote assistance to on-site support and comprehensive solutions. Our flexible plans ensure you receive the right level of support for your business while enhancing productivity and security. Elevate your IT experience with us today!

Nonprofits enjoy special discounts on our IT services.


Custom Contract Options & Add-ons

We understand that every client has unique needs. Our custom support contracts allow you to tailor services and add-ons to fit your business or personal requirements. Choose from the options below or contact us for a bespoke package.

Contract Options

  • Standard Support: Core IT support during business hours, remote and onsite assistance, and regular maintenance checks.
  • Premium Support: Includes all Standard features plus priority response, after-hours support, and quarterly IT reviews.
  • Enterprise Support: Fully managed IT services, 24/7 monitoring, dedicated account manager, and custom SLAs.
  • Non-Profit & Senior Plans: Discounted rates and flexible terms for charities, non-profits, and seniors.
  • Pay-As-You-Go: Flexible, no-commitment support billed per incident or hour.
  • Block Hours: Pre-purchase a set number of support hours at a discounted rate, usable any time.
  • Startup Packages: Special bundles for new businesses, including initial setup, security, and training.

Add-ons

  • Proactive Monitoring: Automated system health checks and alerts for early issue detection.
  • Cybersecurity Package: Advanced threat protection, security audits, and staff training.
  • Cloud Backup: Secure, automated cloud backups for critical data.
  • Device Management: Centralized management and updates for all company devices.
  • Onsite Training: Personalized training sessions for staff or individuals.
  • Extended Hours: Support coverage outside standard business hours.
  • Custom Reporting: Monthly or quarterly IT health and activity reports.
  • Hardware Procurement: Sourcing and setup of new equipment at competitive prices.
  • Mobile Device Support: Setup, management, and troubleshooting for smartphones and tablets.
  • Website Maintenance: Regular updates, backups, and security checks for your business website.
  • MDM Management: Mobile Device Management setup, configuration, and ongoing support for secure company device usage.
  • Email Security & Archiving: Advanced spam filtering, encryption, and long-term email storage solutions.
  • Disaster Recovery Planning: Custom strategies and regular testing to ensure business continuity.
  • Software License Management: Tracking, renewal, and compliance for all your software assets.
  • Virtual CIO Services: Strategic IT planning and budgeting guidance for your organization.

Interested in a custom contract? Email MasonOwen@masoncs.uk

Our Services

  • PC and Mac Troubleshooting: Diagnosing and resolving software and hardware issues, system slowdowns, and boot problems.
    • Blue screen errors, system crashes, and unexpected shutdowns
    • Operating system repair and reinstallation
    • Peripheral device troubleshooting (printers, scanners, webcams, etc.)
    • Performance optimization and system clean-up
  • Virus and Malware Removal: Comprehensive scanning, removal, and prevention of viruses, spyware, ransomware, and other threats.
    • Deep system scans using industry-leading tools
    • Removal of persistent and hidden threats
    • Installation and configuration of antivirus and security software
    • Education on safe browsing and email practices
  • Network Setup and Support: Installation and configuration of wired and wireless networks, troubleshooting connectivity issues, and optimizing network performance.
    • Router and switch setup, Wi-Fi range extension
    • Network security audits and firewall configuration
    • VPN setup for secure remote access
    • Guest network configuration and parental controls
  • Hardware Upgrades and Repairs: Memory and storage upgrades, component replacements, and repair of desktops, laptops, and peripherals.
    • SSD/HDD upgrades and data migration
    • RAM upgrades for improved performance
    • Screen, keyboard, and battery replacements
    • Custom PC builds and component recommendations
  • Data Backup and Recovery: Secure backup solutions, data migration, and recovery of lost or deleted files from various devices.
    • Automated cloud and local backup setup
    • Data transfer between computers and devices
    • File recovery from damaged or corrupted drives
    • Disaster recovery planning for businesses
  • Remote and Onsite Assistance: Flexible support options to resolve issues quickly, either remotely or at your location.
    • Secure remote desktop sessions for instant help
    • Onsite visits for complex or hardware-related issues
    • Flexible scheduling to minimize downtime
  • Software Installation and Updates: Installation, configuration, and updating of operating systems and applications.
    • Microsoft Office, Adobe, and other productivity suites
    • Operating system upgrades and patch management
    • Custom software deployment for businesses
    • Removal of unwanted or outdated programs
  • IT Consultation: Personalized advice on technology upgrades, security, and best practices for your home or business.
    • Technology assessments and recommendations
    • Security audits and risk assessments
    • Cloud migration planning and implementation
    • IT budgeting and lifecycle management

Types of Support

  • Remote Support: Secure, real-time assistance via the internet to resolve most issues without the need for a visit.
    • Encrypted remote sessions for privacy and security
    • Quick troubleshooting for software, network, and configuration issues
    • Guided walkthroughs for user training and setup
  • Onsite Support: A technician visits your home or office for hands-on troubleshooting, repairs, and installations.
    • Hardware repairs, upgrades, and installations
    • Network cabling and device setup
    • Physical security assessments
  • Phone Support: Get immediate help and guidance from our experts over the phone.
    • Step-by-step troubleshooting for urgent issues
    • Advice on best practices and quick fixes
  • Email Support: Send us your questions or issues and receive detailed, step-by-step solutions.
    • Comprehensive written instructions and follow-up
    • Attachment support for screenshots and logs
  • Chat Support: Instant messaging with our support team for quick answers and troubleshooting.
    • Live chat available during business hours
    • Share files and screenshots for faster diagnosis
  • Emergency Support: Priority response for urgent issues, available 24/7 for critical situations.
    • Guaranteed response within 30 minutes
    • Support for server outages, data loss, and security breaches

Testimonials

Trusted IT Support for Five Years

MasonCS has transformed our computer systems and increased our productivity. Their support is unparalleled! We couldn't be happier with their service! One of the best IT choices we've made! Highly recommend their services! Thank you, MasonCS!

Professional and Reliable

The team at MasonCS is always available when we need them. They are knowledgeable, friendly, and dedicated to solving our IT issues quickly and efficiently.

Exceptional Customer Service

MasonCS has been our IT support for years, and they have always delivered on their promises. They treat us like family, and their technical skills are top-notch.

FAQ

We offer a wide array of IT support services including computer repairs, network setup, cybersecurity solutions, and routine maintenance to ensure your technology runs smoothly.

With over five years of experience, Mason Computer Support has built a reputation of trust and reliability in the IT industry.

Yes! We provide 24/7 support for emergencies, ensuring your business stays up and running, no matter the time.

Just give us a call or send us an email, and our dedicated support team will respond promptly to assist you with your urgent IT needs.

Get in Touch with Us